Self Service 联系 Center | Automated 联系 Center 解决方案

自动代理

Consumers want to get things done at their convenience—dictating the "when, 在哪里以及如何与组织进行沟通. 他们想要个性化的力量, 连续, context-aware dialogues across all self-service messaging channels and interactions.

Deliver Powerful Business Benefits with 联系 Center Self-service

From AI-powered interactive text response solutions such as Facebook Messenger or 短信 chatbots, to fully integrated mobile solutions — contact centers today can offer digital, self-service omnichannel经验s that leverage the latest generation of natural language understanding (NLU) technologies and smartphone capabilities.

自动化的对话

Deploy chatbots and intelligent assistants for channels like voice, 短信, 社会信息, 网络聊天和移动网络.

保持对话

Leverage the power of natural language understanding (NLU) to make text-based automated interactions intuitive, 灵活和会话.

从单向到双向

Turn one-way proactive notifications into two-way conversations, through the customers preferred channel so they may take immediate action.

当代IVR

Traditional IVR with added Automatic Speech Recognition (ASR) and Text to Speech (TTS) capabilities tailored to your business needs.

联系 Center Omnichannel Self-Service is the Foundation of Customer Engagement

Alvaria级提供了一个动态个性化的, omnichannel经验, with context across channels – so customers can pick up an unfinished interaction where they left off or move between channels without having to repeat themselves.

增加客户满意度

通过跨多个渠道交付内聚性服务, companies can both enhance their image and the overall customer experience—resulting in higher customer satisfaction (CSAT) and Net Promoter Score (NPS) ratings down the road.

Lower Customer Service Costs and Increase First-联系 Resolution

Analysts estimate that IVR calls are one-tenth the cost of live agent phone calls. Automated messaging and 短信 service can even further reduce cost. Smart prequalification and authentication can further reduce average handle time (AHT) 并提高首次接触分辨率(FCR).

简化业务流程

Utilize outbound notifications to deliver actionable reminders that enable customers to perform transactions such as confirm a scheduled appointment or pay a past due bill. 与十大买球平台排行榜链接现有的api集成，利用语音生物识别技术 and more to make processes like validation and verification even more seamless and secure.

提高客户保留率和回头客业务

对营销人员, IVR和文本通道提供了非侵入性, 廉价的出站渠道，提供相关的服务, customer-specific notifications and opt-in marketing campaigns including virtual coupons, 忠诚的回报, 新产品, 服务公告等.

接触Alvaria今天

Learn more about how Alvaria can help you create lifetime loyalty through omnichannel self-service and superior customer experiences. 让十大买球平台排行榜链接谈谈!

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人们在说什么

“I looked at all the major gamification providers and Alvaria Motivate was by far the best solution we found in the market. Their product is the most feature robust and they totally understand the call center industry.”

Matt Coffey, General Manager, Technical Projects, Sekure商业解决方案

阅读案例研究

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